The Value of a Genuine Smile

The Value of a Genuine Smile

For seventeen years I have worked in customer service. I’ve done my time in the fast food industry. I’ve worked in sales and marketing. I currently manage a call center. I understand the high level of stress that comes with the role but I also know from experience it is possible to exceed the customer’s [...]

My Big Thumb Toe

I was sitting down on my dining room floor surrounded by mountains of dirty clothes. I mustered up the energy to drag it all out of the laundry room in an effort to sort by category like normal moms. The outer layer of my cage was an assortment of baskets. The laundry needed to be done and I was not motivated. Me: [...]

How to tell your child needs more structure

I was sitting just a few rows back from the front in church this evening. Aaron went to sleep before the praise team was done singing so it was just me and Isaiah. He had an activity book and was struggling with a crossword puzzle. Isaiah: I don't know how to do these. Crossword puzzles [...]