The Value of a Genuine Smile

For seventeen years I have worked in customer service. I’ve done my time in the fast food industry. I’ve worked in sales and marketing. I currently manage a call center.

I understand the high level of stress that comes with the role but I also know from experience it is possible to exceed the customer’s expectations. It drives me insane when I give a business my money and I receive substandard service. Continue reading

My Big Thumb Toe

I was sitting down on my dining room floor surrounded by mountains of dirty clothes. I mustered up the energy to drag it all out of the laundry room in an effort to sort by category like normal moms. The outer layer of my cage was an assortment of baskets. The laundry needed to be done and I was not motivated.

Me: “Hey babe…you know what would be so great right now?”

Husband: “What?”

Me: “Something sweet…how about a hot fudge ice cream sundae from Culvers?”

Husband: “Sure.”

Motivation = ice cream     Culvers = closes in 45 minutes

Action plan: Speed sort the laundry Continue reading

How to tell your child needs more structure

image

I was sitting just a few rows back from the front in church this evening.
Continue reading